Emergency Contact Information

This emergency telephone number is available 24/7 and is strictly for infrastructure emergencies only, such as:

  • Water supply failure or leakage

  • Sewage system issues

  • Low Voltage (LV) electrical faults

  • Other urgent infrastructure-related faults impacting safety or essential services

This number should not be used for non-urgent matters, general enquiries, or property-specific issues.

Emergency Infrastructure Contact only
07396 942 633

For non-urgent enquiries, please email park.commons@findhorn.cc or call us on 07952 549 539 during 10am - 5pm.

For non emergency issues relating to PSL please report using the fault reporting process.

Danger to human life

If there is imminent or actual danger to human life, dial the Emergency Services on 999.

Gas, electrical & water emergencies

What to do if you smell gas (Source)
It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:

  • Get fresh air immediately; make sure you open all doors and windows to ventilate the area.

  • Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.

  • Extinguish all naked flames and don’t smoke.

  • Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.

  • Contact the relevant National Gas Emergency service number for your area. We’ve listed these numbers in the next section.

  • If the attending emergency operative identifies an issue with any gas appliances, follow their advice concerning the use of the equipment. Where advised, contact a Gas Safe registered engineer to fix the appliance and check it’s safe.

  • If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.

  • Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.

Country Natural Gas (NG) Liquified Petroleum Gas (LPG)

England, Wales 0800 111 999 03457 200 100
and Scotland National Gas Emergency Number. FloGas Emergency Team line
24 hour line 24 hour line

For all other contact details please click here